Academy · Workplace Trainer
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Workplace Trainer · Contents
Chapter 6 of 10

Feedback

The sequence

Immediate and brief only for safety.

Substantive afterward, privately.

Against a reference.

And watch the output.

The decisions

Now or later. Correction during service in front of the room produces a defensive response and rarely changes behavior.

And whether the delivery was the problem. Watch the output after the correction. If it got worse, the delivery was the problem rather than the content — which is a diagnostic a trainer can run on themselves.

What you are reading

The output after, not the response during.

And whether the same correction is being given repeatedly — which usually means a missing cue rather than a missing effort.

What goes wrong here

Corrected publicly.

And the same correction for weeks without asking why it is not taking.

Verification

Did the output change.

The boundary

Performance discussions with personnel implications belong with a licensed attorney.