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Workplace Trainer · Contents
Chapter 9 of 10

Cross-Training and the Bench

The sequence

Identify the concentrated knowledge.

Assign the cross-training.

Verify with an unsupervised run.

And schedule the expert off.

The decisions

Who learns what. Every critical station needs two others trained and verified.

And whether the training happened. The test is the expert's day off — if quality drops, the transfer did not occur, and the finding is not that the other cooks are less capable.

They are producing acceptable results with a fraction of the transmitted knowledge, which if anything argues they are capable.

What you are reading

Which days quality drops.

What goes wrong here

Cross-training as a good intention.

And the expert never actually scheduled off, which means the transfer is never tested.

Verification

Schedule the expert off deliberately and compare the output.

The boundary

Scheduling and employment matters belong with a licensed attorney.