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Chapter 10 of 10

Keeping the Standard From Drifting

The sequence

Calibrate on a cadence.

Re-verify periodically.

Track the corrections that recur.

And treat the complaint as a late signal.

The decisions

How often. Whatever the house decides, and it has to exist — because complaint-driven calibration means the guests found it first.

And what a recurring correction means. If the same thing has to be said repeatedly, the cue is missing rather than the effort.

What you are reading

Drift, which is invisible from inside because everyone is calibrated against yesterday.

What goes wrong here

Calibration as an event rather than a schedule.

Verification

The scheduled session on a calendar.

The boundary

None specific.