Academy · Honky-Tonk Service Operations
← Honky-Tonk Service Operations
Honky-Tonk Service Operations · Contents
Chapter 2 of 10

Taking an Order in a Loud Room

The sequence

Get close.

Repeat it back.

Write it.

And flag anything that is a modification.

The decisions

Whether it was heard. Voice fails during a set and an order heard partially is a normal event rather than a lapse.

Which makes the read-back the only verification available — and it is not a courtesy.

And whether it is a modification or an allergen. Those are different and the second one changes everything downstream, per Module 51.

What you are reading

Whether the guest confirmed.

What goes wrong here

Assumed.

And a modification not distinguished from an allergen.

Verification

Count remakes traceable to order accuracy.

The boundary

None specific.