Part of the Event and Catering Production track. Lesson 9 of 10.
Prerequisites: Modules 45, 54.
The sequence
Recognize it early.
Decide the substitution.
Tell the client.
And do not spend the service window diagnosing.
The decisions
Whether to tell the client. Yes, early, and with the solution attached. A client told at four that one item will be different has been informed. A client who notices at six has been surprised, and those are different relationships.
And what to protect. The item the event was built around.
What you are reading
Time remaining against what is recoverable.
What goes wrong here
Hidden until it was visible.
And the window spent diagnosing.
Verification
After any event failure: what was known and when was it said.
The boundary
Client agreements and any liability belong with a licensed attorney.