Part of the Program Leadership school. Class 4 of 6.
The capability: you can design observation and departure into a room that works against both.
Prerequisites: Modules 1, 7, 52.
The practice
Stand behind the bar during a set and count how much of the room is genuinely visible. Plan from that number rather than from the floor plan.
Then build the channel — a signal cheap enough to use on an impression rather than a certainty.
Then practice the handoff: pass observations out loud at every station and shift change. Four seconds.
Then write the departure plan — rides, numbers, who owns it, what happens if the companion cannot drive.
And run the backward walk after any refusal that escalated. There is nearly always an earlier point.
The reference
The room itself, during a set — which is the only honest assessment of what the bar can see.
What you are building
A system rather than an exhortation.
Because the bartender is frequently the worst-positioned person in the building to observe a guest's condition — dark room, loud room, dance floor between the bar and most of the crowd, per Module 7.
Which makes observation an assignment for the positions that can see, and the channel the thing that makes it useful.
And the departure: a refusal without a departure plan is half a decision, per Module 52 — and the half that was skipped is the one with the consequences in it.
Verification and boundary
The channel drill — refuse in a drill and see whether the satellite bar and the door know within a minute.
Boundary: TABC is the controlling authority and state-approved seller-server training is a separate requirement. Dram shop liability and any key-retention policy belong with a licensed attorney before they exist, not after.