Part of the Honky-Tonk Service Operations track. Lesson 6 of 10.
The sequence
Watch.
Report the impression, not the conclusion.
Use the signal.
And pass it at handoffs.
The decisions
What is worth saying. The impression.
Because if the only thing worth communicating is a certainty, every partial observation stays in one head — and three partial observations that would have summed to a clear picture never get summed, per the bar's Module 1.
And the floor can see what the bar cannot. The room is dark, the crowd is between the bar and most of it, and the bartender's attention is on production during the busiest periods.
Which makes the floor the better-positioned observer, and the channel is what makes that useful.
What you are reading
Change over time in a guest — against how they were an hour ago rather than against a norm.
What goes wrong here
Noticed and not said. Three people who saw it coming and no channel cheap enough to use.
Verification
Ask at the end of a shift whether anything looked off. If nobody noticed anything on a full Saturday, nobody was looking.
The boundary
TABC is the controlling authority for alcohol service and state-approved seller-server training is a separate requirement.