Part of the Workplace Trainer track. Lesson 10 of 10.
The sequence
Calibrate on a cadence.
Re-verify periodically.
Track the corrections that recur.
And treat the complaint as a late signal.
The decisions
How often. Whatever the house decides, and it has to exist — because complaint-driven calibration means the guests found it first.
And what a recurring correction means. If the same thing has to be said repeatedly, the cue is missing rather than the effort.
What you are reading
Drift, which is invisible from inside because everyone is calibrated against yesterday.
What goes wrong here
Calibration as an event rather than a schedule.
Verification
The scheduled session on a calendar.
The boundary
None specific.